Location-Based Services (LBS) Augments ClickSoftware's ServiceOptimization Suite

BURLINGTON, Massachusetts, February 9 /PRNewswire-FirstCall/ --
- LBS Addition Enables Better Automatic Decision-Making in the Service
Organization
ClickSoftware Technologies Ltd. (Nasdaq: CKSW), a leading provider of
workforce and service optimization solutions, today announced the general
availability of location-based services (LBS), the latest addition to version
7.5 of ClickSoftware's ServiceOptimization Suite.
LBS is designed to capture the location information of a field service
engineer and/or his or her vehicle and integrate it with ClickSchedule for
use in optimized scheduling. LBS then enables service organizations to
improve their service operations by allowing them to make decisions and take
actions based on location information including, near real-time engineer
locations. In effect, LBS enables service managers to "see" the current
location of the entire mobile workforce at one time.
ClickSoftware's first-class LBS solution can receive location information
from GPS, cell-tower ID, cellular triangulation, assisted GPS and others and
integrates to ClickSchedule via Web Services. In addition to location
information, LBS provides information on an engineer's travel direction,
average speed and whether or not the engineer is currently moving.
Information also includes a time stamp to establish when the information was
processed. LBS also captures information on engineers' actual daily routes
and provides after-the-fact analysis capabilities to compare planned versus
actual routes to provide customer service representatives more complete
information when addressing customer issues.
LBS functionality, which can be used with both hand-held or truck-mounted
devices, is particularly helpful in organizations that need to make emergency
changes in the daily schedule and need to know who the closest skilled
engineer is to the emergency job site. ClickSoftware's solution comes with an
interactive wizard to facilitate these kinds of decisions based on the
location information. Additionally, LBS provides an important security
measure for organizations with field engineers who work in remote areas and
is essential in the fast recovery of stolen vehicles.
"The applications of location-based services are numerous, and when used
correctly, LBS can provide significant benefits to a service organization,"
said Dr. Moshe BenBassat, founder and CEO of ClickSoftware. "Our uniqueness
relative to the competition is in enabling proactive, automatic, and
optimized decisions. It is not just about visualizing locations on a map, it
is about acting on it. With the release of our new LBS we are setting the bar
higher. Whether the organization needs to quickly assign an engineer to fix a
gas leak, locate an engineer in rural parts of the country, or track down a
stolen service vehicle, ClickSoftware's LBS technology, together with our
world class ServiceOptimization Suite, not only ensures these needs are met,
but also keeps the organization running at optimal efficiency all the while."
About ClickSoftware
ClickSoftware is the leading provider of workforce and service
optimization solutions that maximize workforce productivity and customer
satisfaction while minimizing operations costs. ClickSoftware's
ServiceOptimization Suite provides an integrated, intelligent solution for
automatic, efficient, and effective decisions over the entire service
decision-making chain. It includes reliable customer demand and workload
forecasting, strategic and tactical capacity planning, optimized shift
planning, daily service scheduling, troubleshooting and repair support,
wireless workforce management, and business analytics-connecting all
organizational levels and functions. The company is located in Burlington,
Massachusetts, and in Israel, with offices in Europe and Asia Pacific.
For more information about ClickSoftware, please call +1-781-272-5903 or
888-438-3308, or visit http://www.clicksoftware.com.
This press release contains express or implied forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as amended,
and Section 21E of the Exchange Act. These forward-looking statements
include, but are not limited to, those regarding growth in ClickSoftware's
revenues and sales and partner networks. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors, which may
cause actual results or performance to be materially different from those
projected. ClickSoftware's achievement of these results may be affected by
many factors, including among others, the following risks: that the economic
outlook may adversely affect the demand for ClickSoftware's products; that
the market acceptance of ClickSoftware's products may not grow as
anticipated; new product development and performance technological
difficulties; that ClickSoftware may fail to expand its relationships with
third parties that provide implementation and professional services to its
clients; and other risks associated with ClickSoftware's business. For
additional information regarding risks relating to ClickSoftware's business,
see ClickSoftware's filings with the Securities and Exchange Commission
including ClickSoftware's annual report on Form 10-K for the year ended
December 31, 2004, and subsequent filings with the Securities and Exchange
Commission. ClickSoftware does not undertake to update any forward-looking
statements.